Delivery and Cancelations


If, for any reason, you wish to change or cancel your order you can do so by e-mail at

We regret that you may not cancel an order once your order is shipped/dispatched.

If, for whatever reason, the recipient refuses to accept the delivery, you will not be entitled to a refund.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. A full refund will be processed and the amount should arrive in 30 working days, on the same card that was used to pay for the order.

If you are not satisfied with your order, you may request a refund by submitting a claim within two business days after the delivery date. Please submit your claim using using the e-mail address Please ensure that you have included also the order number.

In the event of quality-related issues, we kindly request you send a digital picture of the delivered product to, indicating the order number in the email.

Duplicate orders